Caylent Secures AWS Competency for Amazon Connect Transformation
Caylent, an AI-focused AWS Premier Tier Services Partner, has achieved the AWS Amazon Connect Customer Services Competency. The designation highlights the firm's technical proficiency in migrating legacy contact center infrastructure to modern, AI-driven environments, a move that follows its strategic acquisition of the specialized consultancy Pronetx earlier this year.
The certification recognizes Caylent’s expertise in the Contact Center Transformation category, validating its capacity to manage complex cloud migrations. Since absorbing Pronetx, Caylent’s practice now oversees more than one million daily calls across federal and enterprise sectors, including a recent migration of 350,000 daily calls for a federal client completed in under 60 days. The firm currently manages over 40,000 native agent workspace seats.
Val Henderson, CEO of Caylent, noted that the achievement bridges the gap between sophisticated cloud infrastructure and outdated customer-facing layers. By integrating Pronetx’s foundational expertise—led by founder Yasser El-Haggan—with Caylent’s cloud engineering, the company provides a pathway to deploy autonomous AI agents and conversational tools. A practical application of this model is seen at New York Cancer and Blood Specialists, where the firm automated prescription refills and patient outreach, resulting in a 300 percent increase in efficiency while maintaining HIPAA compliance.
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