Duck Creek Acquires Send to Build Agentic Underwriting Platform
Duck Creek Technologies has acquired London-based Send Technology Solutions, a move designed to fuse core insurance operations with AI-native underwriting orchestration. By integrating Send’s engine into its Agentic AI Platform, the company aims to create a unified workflow for commercial and specialty insurers, addressing long-standing fragmentation in risk assessment and policy issuance.
The acquisition targets a persistent industry bottleneck where disconnected processes and siloed data hinder underwriting performance. Send, which currently supports over $26 billion in Gross Written Premium, brings an orchestration engine that has demonstrated the ability to accelerate time-to-quote by up to seven times. For insurers, this integration promises to bridge the gap between submission intake and final policy binding, providing a centralized workspace for managing complex risks.
Hardeep Gulati, CEO of Duck Creek, characterized the merger as a shift toward a more cohesive operating model that replaces manual complexity with automated decision intelligence. While Send will maintain its status as a standalone orchestration engine compatible with various core systems, the company’s leadership, including co-founder Andy Moss, will join Duck Creek to deepen the product's integration with the broader Intelligent Insurance Cloud. The deal aims to scale AI-driven governance across the lifecycle, allowing carriers to deploy agents for data enrichment, triage, and compliance tracking without sacrificing the human oversight essential to specialized underwriting markets.
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