Utilities Shift GIS from Back-Office Mapping to Grid Strategy
Utility providers are struggling to modernize infrastructure because they treat geographic information systems as simple mapping tools rather than enterprise-wide assets. New research from Info-Tech Research Group argues that unless GIS capabilities are tightly integrated with business priorities, utilities will fail to leverage emerging technologies like AI and IoT.
Many organizations remain hampered by siloed geospatial data, unclear ownership, and governance structures that fail to support cross-departmental collaboration. According to Bevin Chau, research director at Info-Tech, viewing GIS as a back-office function prevents firms from establishing the reliable data foundations necessary for predictive analytics and digital grid management.
To bridge these gaps, Info-Tech proposes a four-phase framework that moves utilities beyond basic mapping. The strategy requires leaders to assess current maturity levels across six themes—including data management, workforce skills, and infrastructure—before defining a target state. By prioritizing initiatives based on feasibility and organizational value, utilities can create a structured roadmap that aligns technical investments with long-term resilience and operational reliability.
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