Nearly 4,500 Utility Lines Damaged as 811 Day Highlights Digging Safety

The call to 811 triggers a free service where utility crews mark the location of underground infrastructure—including water, sewer, cable, and power lines—with flags or paint. Failing to verify these locations before beginning outdoor projects often results in service outages and dangerous environmental hazards. From January through June 2026, Duke Energy recorded over 3,100 damages to its electric grid, while Piedmont Natural Gas reported more than 1,300 strikes to its gas facilities across its multi-state network.

Emily Henson, senior vice president of Duke Energy's natural gas business, emphasized that the preventative measure is essential as summer projects transition into fall renovations. The companies reported nearly 9,800 total line damages throughout 2025, a figure they aim to reduce by reinforcing the mandatory notification process. Residents and business owners can access local 811 centers by dialing the toll-free number or visiting call811.com.