myKaarma Integrates with Stellantis Mopar Service Gateway
Stellantis has certified myKaarma as a Service Lane Technology partner, bridging the gap between OEM vehicle data and dealership workflows. This integration allows service departments to pull real-time diagnostic information, warranty details, and appointment data directly into the platforms they already use to manage the customer experience.
The partnership connects the Mopar Service Gateway (MSG) with myKaarma’s existing software, automating data flow from the moment a customer books an appointment on Mopar.com. Dealership advisors can now access vehicle-specific data—including service history, active contracts, and warranty coverage—without navigating between disparate systems. By utilizing a Mopar Diagnostic Pod, advisors can pull live diagnostic trouble codes, tire pressure readings, and mileage directly into the myKaarma Mobile Check-In interface during the initial vehicle intake.
Darren Bradshaw, Senior Vice President of Parts and Services at Stellantis North America, noted that these integrations are central to improving service lane efficiency. For myKaarma CEO Ujj Nath, the goal is to remove friction from the service process, ensuring that OEM intelligence is immediately actionable for dealership staff. This rollout aims to streamline the transition from scheduling to the creation of repair orders, allowing for a more informed and faster check-in process.
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