American workers struggle to bridge the end-of-life planning gap

The Aflac Life Insurance and Legacy Planning Study reveals that while 95% of employees believe easing end-of-life burdens for loved ones is vital, actual completion rates for legal documents remain starkly low. Only 57% of workers have a last will and testament, 50% hold a power of attorney, and 54% maintain advance healthcare directives. This inertia is fueled by a combination of perceived complexity, cost concerns, and deep-seated discomfort regarding mortality.

The human cost of this inaction is significant. Among those who have managed a family member's final affairs, 45% reported that the emotional toll was their greatest challenge, while 43% struggled with the immediate financial fallout. The survey also highlights a tangible impact on workplace productivity, with 74% of respondents noting their professional performance suffered while managing these crises. To address this, industry leaders like Aflac and Empathy are pivoting toward integrated support models, offering digital tools and professional guidance to help employees overcome the initial paralysis that stalls estate planning.