Medsender Gains Traction Among ModMed EMA Specialty Practices

Specialty clinics face a persistent bottleneck: millions of faxes arrive daily, forcing staff to manually sort documents while potential patients seek care elsewhere. Mismanaged referrals cost practices up to 10% of their revenue, often remaining invisible until a tracking system exposes the leakage. Medsender addresses this by deploying AI agents that categorize incoming faxes and route them directly into the ModMed EMA environment, turning static paperwork into a live, actionable dashboard.

For growing practices, the automation replaces labor-intensive tasks like manual entry and follow-up calls. At Anne Arundel Plastic Surgery and Dermatology, which operates over 110 locations, the platform helped one region boost its referral conversion rate from 20% to 62%. By shifting from spreadsheets to an automated queue, clinics report up to 85% faster processing times and a surge in scheduled appointments without increasing headcount. Founder Zain Qayyum notes that the rapid adoption by ModMed users underscores a long-standing market demand for specialized front-office infrastructure to support clinical volume.