Why some early iPhone Duo buyers returned the $2,000 phone
Two weeks after the iPhone Duo went on sale, some day-one buyers had already decided it was not for them—and returned the $2,000 device before Apple’s 14-day window closed. Their complaints ranged from familiar hardware shortcomings to doubts about the phone’s foldable, two-in-one appeal.
The Duo is an early-adopter device, and its hinge appears to be experiencing first-generation problems. The phone has also drawn criticism for its small outer screen and cameras that some owners consider underwhelming. Even so, Apple appears to be selling the device well: new online orders are projected to ship in January.
To find out why some owners sent their phones back, the writer contacted several buyers as the return period ended. One was Ben Seligson, a content creator and photographer who is no longer an iPhone Duo owner. He had hoped the device would put an iPad in his pocket, but the phone’s two-in-one proposition did not prove to be an advantage for everyone.
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