American Water Executives Address AI Integration at MACRUC Conference
Deb Degillio, Chief Technology and Innovation Officer at American Water, is headlining a panel on artificial intelligence at the 2026 Mid-Atlantic Conference of Regulatory Utilities Commissioners in Columbus, Ohio. The session examines how emerging digital tools can drive operational efficiency and improve service delivery for utility providers.
The conference, running from June 15 to June 16, serves as a platform for utility leaders to debate the practical application of AI within regulated sectors. American Water is positioning its participation around the balance between technological adoption and the company's core mission of maintaining affordable, reliable water services.
Cheryl Norton, Executive Vice President and Chief Operating Officer, noted that the company’s ongoing strategy centers on building resilient systems that prioritize the needs of the 14 million people served across 14 states. As American Water marks its 140th anniversary this year, the focus remains on deploying technical expertise to scale utility operations while managing the complexities of modern infrastructure.
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